Experience has shown that projects can go off the rails by poor - or missing - communications. I write for a living, and one of the ways I assist clients is to structure and prepare appropriate project communications. Whether dealing with mid-project issues, or the aftermath of claims being asserted, good communications can minimize the likelihood that problems will fester or balloon.
For many years, I have counseled clients on all manner of project communications. These efforts have included providing proper notices to another party, or putting contract positions on the table, or responding to positions or claims advanced by another party. This effort covers both what should or must be said, and how best to say it to achieve the client's overall goal. I also offer in-house talks or seminars to clients on the topic of good written communications, with tips on writing and structuring emails and letters, and dealing with delicate or difficult situations.